Juicebox - Authentication For API Failing – Incident details

All systems operational

Authentication For API Failing

Resolved
Degraded performance
Started over 5 years agoLasted about 5 hours

Affected

Juicebox Services

Degraded performance from 3:14 PM to 7:56 PM

api.juiceboxdata.com

Degraded performance from 3:14 PM to 7:56 PM

Updates
  • Resolved
    UTC
    Resolved

    We identified a firewall rule that was inadvertently blocking the authorization requests to the API. There have been no new reports of issues.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    We believe we have identified the cause and are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports that user authentication for the data upload is failing.