Juicebox - Notice history

All systems operational

Operational

Juicebox Servers - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 99.98%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

api.juiceboxdata.com - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 99.97%

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Nov 2020
Dec 2020
Jan 2021

Ganesha (User Management Service) - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Docs - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 99.96%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021
Operational

AWS - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Stripe - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

BigQuery - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Notice history

Jan 2021

api.juiceboxdata.com is inaccessible at the moment (automated)
  • Resolved
    Resolved

    api.juiceboxdata.com is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    api.juiceboxdata.com cannot be accessed at the moment. This incident was created by an automated monitoring service.

juiceboxdata.com is inaccessible at the moment (automated)
  • Resolved
    Resolved

    juiceboxdata.com is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    juiceboxdata.com cannot be accessed at the moment. This incident was created by an automated monitoring service.

api.juiceboxdata.com is inaccessible at the moment (automated)
  • Resolved
    Resolved

    api.juiceboxdata.com is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    api.juiceboxdata.com cannot be accessed at the moment. This incident was created by an automated monitoring service.

Dec 2020

juiceboxdata.com is inaccessible at the moment (automated)
  • Resolved
    Resolved

    juiceboxdata.com is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    juiceboxdata.com cannot be accessed at the moment. This incident was created by an automated monitoring service.

Docs is inaccessible at the moment (automated)
  • Resolved
    Resolved

    Docs is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    Docs cannot be accessed at the moment. This incident was created by an automated monitoring service.

juiceboxdata.com is inaccessible at the moment (automated)
  • Resolved
    Resolved

    juiceboxdata.com is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    juiceboxdata.com cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2020

AWS Service Degradation
  • Resolved
    Resolved

    AWS issues have been resolved.

  • Update
    Update

    AWS error rates are continuing to recover but full recovery may still be a few hours away. Some of our internal systems and logging were impacted, but our production site remains unaffected. We will continue monitoring and post any updates we have.

  • Monitoring
    Monitoring

    AWS currently has an outage affecting multiple services. This is affecting some internal systems, but currently, our production site is not impacted.

Authentication For API Failing
  • Resolved
    Resolved

    We identified a firewall rule that was inadvertently blocking the authorization requests to the API. There have been no new reports of issues.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We believe we have identified the cause and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating reports that user authentication for the data upload is failing.

Nov 2020 to Jan 2021

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